![]() I am shocked that such a premium product has no customer service line. ![]() I have been searching for your customer care number, and it does not have any. My Machine ID is - and I also have an authentication code.Ĭan you please provide a resolution asap. Reproducing below the email sent last week:įor my Sound Forge Pro Mac 1.0 software, i am unable to reinstall it. There is no customer care phone number for Magix, nor are the previous Sony customer care numbers operational.įor sure this appalling customer service creates doubts in the mind of anyone genuinely wanting to upgrade or purchase a Magix software product. I created a ticket about 5 days ago asking for the download link for Sound Forge (which was previously available in the Sony website), and has not got any response yet. Is Magix trying to force and arm twist existing license holders of Sound Forge to upgrade.
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